Refund and Returns Policy
At QUQU New York and Muscle Definition Africa, customer satisfaction is important to us.
- Returns
Items may be returned within [7–14 days] of delivery if:
- They are unused and in original condition
- Original packaging is intact
- Non-Returnable Items
- Worn or used items
- Sale or clearance items
- Hygiene-sensitive products (if applicable)
- Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: [5–10 business days]
- Exchanges
We only replace items if defective or damaged. - Return Shipping
- Customers are responsible for return shipping costs unless the item is defective
- Original shipping fees are non-refundable
- How to Start a Return
Contact us at: ququnewyork1@gmail.com with your order details.
We reserve the right to refuse returns that do not meet our policy.